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SOLUTIONS

Automate —
AI Agents & Workflow

Deploy AI agents that follow your policies, use your tools, and prove their value—without breaking trust.

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What we automate

Morphed Tech builds production AI agents that do real work: responding to leads, triaging support, assisting sales, and orchestrating operational workflows—grounded in your data and governed by your rules.

Some more copy to share how awesome we are?

  • Lead response and appointment booking agents
  • Support triage and answer agents with escalation rules
  • Sales assist agents (notes, follow-ups, CRM updates)
  • Operations agents (routing, QA monitoring, task orchestration)
  • Analytics assistants that explain what changed and why (grounded in metrics)

outcomes

What you should expect

Faster response times and higher conversion rates

Higher containment without sacrificing CSAT

Lower cost per interaction and reduced manual workload

Better operational consistency across teams/locations

Transparent reporting on what the agent did and why

What makes our agents “production-safe”

We don’t ship agents as demos. We ship them as systems.

governance & controls

  • Policy packs (tone, compliance rules, prohibited actions, escalation logic)
  • Role-based access and audit trails
  • PII minimization and safe handling patterns
  • Human-in-the-loop for high-risk actions

reliability

  • Evaluation suite before and after releases
  • Monitoring for quality, latency, and failure modes
  • Versioning for prompts/tools and rollback plans
  • Incident playbooks and clear ownership

grounding

  • Retrieval over approved knowledge sources
  • Tool use with guardrails (CRM, calendar, ticketing, messaging)
  • Clear “write-back” patterns so the agent updates systems of record

Core capabilities

Agent design

  • Use-case definition tied to a measurable KPI
  • Conversation flows and escalation paths
  • Tooling architecture (what the agent can do vs. must not do)

Agent build

  • Retrieval (RAG) over approved sources
  • Tool integrations (CRM, calendar, ticketing, SMS/email/chat)
  • Structured outputs that write back to systems cleanly

AgentOps
(operating the agent)

  • Monitoring dashboards (quality, containment, latency, cost)
  • Eval harness updates and regression testing
  • Cost/performance tuning over time
  • Incident response and continuous improvement backlog

common connect slis

KPI-committed delivery

We instrument SLIs and commit to targets appropriate to your plan.

Containment rate

≥70–80%

or baseline + agreed lift

CSAT

≥4.3–4.5/5

Escalation quality

correct routing + context attached

Cost per interaction

tracked + optimizedover time

for agreed workloads

Revenue assisted

tracked where applicable

on sales/lead workflows

Targets vary by plan tier and data-source constraints. We define the final SLO set during Blueprint.

view slo examples

Example engagement paths

fixed

Foundation

$150k

Deploy 1 agent with policy pack + retrieval + tool integrations, supported by 5 data sources / 5 dashboards and 1 app/site—plus Essentials Care.

fixed

Scaled

$300k

Deploy 2 agents, expand tool integrations and data coverage (10 sources / 10 dashboards), ship 2 apps/sites (or 1 advanced app)—plus Essentials Care.

highest roi

retainer

All-In

$400k/year

Dedicated squad + AgentOps: more agents, tighter SLOs, continuous improvement, and ongoing workflow expansion.

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Featured agent patterns

lead response concierge
  • Replies instantly, qualifies, books, and writes to CRM
  • Tracks speed-to-lead, booking rate, revenue assisted
support triage & answer bot
  • Deflects FAQs, escalates with full context
  • Tracks containment, CSAT, handle time reduction
sales assist & call notes
  • Summarizes calls, drafts follow-ups, updates CRM
  • Tracks follow-up speed, pipeline hygiene, rep time saved
view use cases

Frequently
Asked
Questions

FAQ

Will the agent use our data?

Yes—through retrieval over approved sources and structured access patterns. We design permissions and audit trails up front.

We combine retrieval, policy constraints, tool guardrails, evaluation suites, monitoring, and escalation paths. High-risk actions require confirmation or a human handoff.

SMS and chat are common. Voice can be supported depending on the workflow and stack. Usage fees (SMS/voice/LLM) are billed at cost.

Ready to deploy an agent that actually holds up in production?

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